We rented a car from “Times Car Rental” on the Ishigaki Island(Japan) between 12/10/2019-16/10/2019 though Zuzuhe.com. Unfortunately, accident happened on 15/10/2019. Our car hit another car when we open the door in the car park. We had called and reported to the police, insurance company and “Times Car Rental”.
After that, we had visited the office of “Times Car Rental” near the airport. We had been informed, we have to pay the NOC(Non-operation Charge). We told them there are no damage should be repair on our car, they should not charge the NOC. But they insist to charge that. They said we had bought full coverage insurance from Zuzuhe.com, we can claim the NOC form Zuzuhe.com. So we must pay the NOC to “Times Car Rental” in advance. We helplessly agreed after a long argue with “Times Car Rental”.
We applied to claim the NOC form Zuzuhe.com after we back to Hong Kong(17/10/2019).
We got a reply on 09/11/2019 that the NOC should not be charged, since our car don’t have any damage to repair. The NOC we had paid will be refunded to us.
However, we didn’t get any refund from “Times Car Rental” till now(12/01/2020). It is already 3 months, I don’t know how long I suppose to wait?
We rented a car from “Times Car Rental” on the Ishigaki Island(Japan) between 12/10/2019-16/10/2019 though Zuzuhe.com. Unfortunately, accident happened on 15/10/2019. Our car hit another car when we open the door in the car park. We had called and reported to the police, insurance company and “Times Car Rental”.
After that, we had visited the office of “Times Car Rental” near the airport. We had been informed, we have to pay the NOC(Non-operation Charge). We told them there are no damage should be repair on our car, they should not charge the NOC. But they insist to charge that. They said we had bought full coverage insurance from Zuzuhe.com, we can claim the NOC form Zuzuhe.com. So we must pay the NOC to “Times Car Rental” in advance. We helplessly agreed after a long argue with “Times Car Rental”.
We applied to claim the NOC form Zuzuhe.com after we back to Hong Kong(17/10/2019).
We got a reply on 09/11/2019 that the NOC should not be charged, since our car don’t have any damage to repair. The NOC we had paid will be refunded to us.
However, we didn’t get any refund from “Times Car Rental” till now(12/01/2020). It is already 3 months, I don’t know how long I suppose to wait?
