The smiles of the main staff handling my case were great. I realized the English standards of their staff were similar to those of the Japanese general public ...a little difficult to communicate with(it gets extra difficult when dealing with poor English ability customers like myself). That was somewhat unexpected given that this is Kansai INTERNATIONAL Airport.
My rental deal was "free cancellation at any time." However, I tried to revise the booking time a day in advance, but ANY booking time change was NOT allowed. Sure, I can still cancel the booking, but I also realized the system would not let me make a new booking since I was only a day away.
I suppose this is normal for this type of booking platform. So, this is not a complaint, but just sharing my experience with others.
Do not assume the car will be perfect when handed to your hands. Double check all the key points (such as windshield washer fluid) before drive off to a long trip.
