對(duì)AVIS的評(píng)價(jià)：
還不錯(cuò)
26天前
對(duì)SIXT的評(píng)價(jià)：
在提車現(xiàn)場(chǎng)客服人員以子無虛有的行李箱放不下（實(shí)際上并不存在該問題，租租車平臺(tái)顯示客戶之前預(yù)定的標(biāo)致308是可以放下兩個(gè)24英寸行李箱的，客戶帶的正是兩個(gè)24英寸行李箱，且客戶只有兩個(gè)人乘用車輛）為借口要求升級(jí)車輛標(biāo)致3008，因語言溝通不暢且現(xiàn)場(chǎng)無法驗(yàn)證是不是之前預(yù)定的標(biāo)致308真的放不下行李箱；同時(shí)，客戶又聽到客服解釋升級(jí)后的車輛日租金僅升級(jí)幾英鎊差距不大?；谏鲜鲈?，客戶最終接受升級(jí)車輛要求并簽字。但是，從幾天后客戶收到的對(duì)方費(fèi)用確認(rèn)郵件中才了解到，這個(gè)升級(jí)后的車輛日租金并非只有幾英鎊差距，而是之前標(biāo)致308的日租金2倍以上。客戶懷疑有可能是當(dāng)時(shí)語言溝通問題，且對(duì)方在提車現(xiàn)場(chǎng)并未提供實(shí)際升級(jí)后車輛費(fèi)用清單，導(dǎo)致雙方對(duì)日租金變化存在理解上的不一致，而這個(gè)后果僅僅是因?yàn)樾欣钕浞挪幌逻@種不真實(shí)存在的借口。因此，客戶高度懷疑該客服有誤導(dǎo)升級(jí)車輛抬高客戶消費(fèi)的行為，或者該客服人員專業(yè)水平欠佳，竟提出標(biāo)致308放不下兩個(gè)24英寸行李箱這種不專業(yè)的問題而要求升級(jí)車輛。由于存在時(shí)間差，客戶在用車期間才收到對(duì)方發(fā)來的郵件，客戶發(fā)現(xiàn)升級(jí)后車輛日租金報(bào)價(jià)與現(xiàn)場(chǎng)商洽時(shí)不符而提出質(zhì)疑后，對(duì)方態(tài)度傲慢，以客戶現(xiàn)場(chǎng)已簽字（現(xiàn)場(chǎng)誤導(dǎo)致客戶誤信，非客戶真實(shí)意思表達(dá)，此簽字應(yīng)視為無效）為借口拒不提供解釋及退還差價(jià)。
拋開一切其他問題不談，客戶僅僅對(duì)這一個(gè)問題要求sixT給出合理解釋：客戶之前預(yù)定的標(biāo)致308車型明明可以放得下兩個(gè)24英寸行李箱（租租車平臺(tái)上已標(biāo)注），該客服人員為什么提出行李箱放不下的問題？
因?yàn)檫@個(gè)不存在的問題讓客戶多付出數(shù)百英鎊代價(jià)，雖然數(shù)額不算大，但因?yàn)槭潞鬁贤▽?duì)方態(tài)度以及結(jié)果，使客戶體驗(yàn)與感受非常差。
拋開一切其他問題不談，客戶僅僅對(duì)這一個(gè)問題要求sixT給出合理解釋：客戶之前預(yù)定的標(biāo)致308車型明明可以放得下兩個(gè)24英寸行李箱（租租車平臺(tái)上已標(biāo)注），該客服人員為什么提出行李箱放不下的問題？
因?yàn)檫@個(gè)不存在的問題讓客戶多付出數(shù)百英鎊代價(jià)，雖然數(shù)額不算大，但因?yàn)槭潞鬁贤▽?duì)方態(tài)度以及結(jié)果，使客戶體驗(yàn)與感受非常差。
標(biāo)致 308或同組車型
27天前
對(duì)Europcar的評(píng)價(jià)：
非常滿意
對(duì)租租車的評(píng)價(jià)：
This was a truly enjoyable car rental experience, and I’d like to extend my sincere thanks to Mr. Lacen for his patience and excellent service. To ensure a smooth trip, I visited the Europcar branch in person a week in advance to ask some questions. Mr. Lacen welcomed me and patiently answered all of them in detail.
When I came back to pick up the car, it was once again Mr. Lacen who assisted me. The entire process was efficient and professional, and most importantly, I received the exact car model I had reserved—which made my journey all the more perfect.
It was my first time using Europcar, and I must admit that I was initially quite anxious due to the many negative reviews I had read online. However, my actual experience was outstanding. The service was attentive, there were no unexpected charges, and the return inspection went smoothly.
I look forward to renting from Europcar again in the future!
When I came back to pick up the car, it was once again Mr. Lacen who assisted me. The entire process was efficient and professional, and most importantly, I received the exact car model I had reserved—which made my journey all the more perfect.
It was my first time using Europcar, and I must admit that I was initially quite anxious due to the many negative reviews I had read online. However, my actual experience was outstanding. The service was attentive, there were no unexpected charges, and the return inspection went smoothly.
I look forward to renting from Europcar again in the future!
奔馳 A級(jí)或同組車型
27天前
對(duì)Alamo的評(píng)價(jià)：
考慮收益無可厚非，但誠(chéng)信更重要。
對(duì)租租車的評(píng)價(jià)：
此次在倫敦機(jī)場(chǎng)租車遇到租車公司在我已在國(guó)內(nèi)上全險(xiǎn)的情況下，又收取了車保險(xiǎn)及故障費(fèi)600多英鎊。發(fā)現(xiàn)問題后，及時(shí)聯(lián)系了租租車客服，貴公司客服馬上與租車公司進(jìn)行交涉避免了額外費(fèi)用的收取。額外收費(fèi)還車后一周內(nèi)已與押金一同退回我的信用卡賬戶。在此我十分感謝租租車客服！服務(wù)態(tài)度好，解決問題專業(yè)及時(shí)，是我信賴的優(yōu)質(zhì)租車服務(wù)平臺(tái)。同時(shí)提醒大家在提車時(shí)，要將交費(fèi)內(nèi)容搞清楚了再付款，以免入坑。
日產(chǎn) 逍客或同組車型
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